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CARAVAN SITE in Kyiv

We would like to welcome you at Caravan Park Site in Kyiv - a quiet family holiday park located in the park zone. Please follow the conditions below to ensure that your stay in pleasant and comfortable.

BOOKING AND CONFIRMATION DETAILS

- all Caravan Site bookings are subject to confirmation of availability within 48 hours after the request form was submitted. Hotelsukraine.travel team will send you a separate acknowledgement message reconfirming the possibility of your accommodation. Please check your booking details carefully;

- voucher that guarantees your Caravan pitch on our site, is sent only after 100% prepayment is processed at least 28 days prior to your arrival date;

- bookings are accepted for a minimum of 3 nights stay only within the period of 23 August 2017 - 28 August 2017;

- all extensions are subject to availability;

- we will do our best to accommodate all special pitch and booking requests, but cannot guarantee a specific pitch or location;

- all bookings must include one person who is at least 18 years old;

- pets (gods, cats) are allowed;

- if the pitch is vacated early, cancelled, or the booking changes, special conditions apply. Please see our holiday cancellation policy below;

- payment for your Caravan Site reservation can be done in offline regime only : by credit card (we will provide you with a credit card authorization form) or by bank transfer (we will prepare an invoice accordingly)

ON SITE INFORMATION AND GUEST INSTRUCTIONS

- please register at administration desk on arrival;

- pitches are usually available from 12.30 pm (early arrivals are possible upon preliminary reconfirmation) and we accept arrivals up to 9.00pm. We do have a temporary parking area for early arrivals and late departures by arrangement;

- we request that pitches are vacated by 11.00am on the day of departure to allow us do preparations for the next guests, unless prior arrangements are made with the Site management team;

- there are security gates to restrict access to to Site and avoid disturbance on the Park overnight;

- quiet hours are between 11.00pm and 7.00am;

- the site provides electric hook up per each trailer;

- there is a general water supply on the site but no per trailer water hook up is provided;    

- by the very nature of our lovely woodland surroundings with streams flowing through the Park and the fact that we have a Swimming Pool on site, we ask that great care is taken at all times, especially in the proper supervision of children and pets, so that they are not a nuisance or danger to themselves or others. For your own enjoyment and safety, we insist that the Rules displayed around the Pool are strictly adhered to and that children are accompanied by a parent or legal guardian at all times. If any accidents requiring medical attention or involving damage to property occur within the precincts of the site, please report full details to the management prior to your departure.

- all caravans and vehicles parked, stored and moved on the site are done so at the owner’s risk and the Company will not accept any liability for loss or damage to the property, or injury to the owner and his party unless the company is found to be negligent. Owners are required to comply with the Road Traffic Act while on the Park and keep their vehicles and caravans fully insured against fire, theft and third party liability at all times during the currency of their stay.

- the electric hook up point is for the sensible use of proprietary caravan electrical equipment. Unfortunately, this does not include electric awning heaters and high wattage electrical equipment such as household kettles.

PAYMENT

You can use our online booking system to pay online, alternatively we accept offline payment by credit card or by bank transfer (cashless payment). You will be able to choose bank transfer payment during the reservation process or, in case of problems, please contact us at reservation@hotelsukraine.com.ua

Please note that we do not store credit card information. All online credit card processing is done via SSL connection on the side of Privat Bank, Ukraine.

HOLIDAY CANCELLATION POLICY

In case of cancellation of your trip, the following terms apply :
in case of cancellation in more than 30 days prior to the planned day of arrival , cancellation fee amounts to 25% of the total cost of your stay
- in case of cancellation
within the period of 29 days - 10 days prior to the day of your arrival – 50% of the total cost of your stay
- in case of cancellation in less than 10 days prior to the planned day of arrival,
your reservation is non refundable

PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you give when you use this website.
We are committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website (mainly included into the request form) , then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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