• Cancellations are accepted in written form only and must be confirmed to the Client by the System administration.
The exceptions are certain hotels and services, where cancellation terms appear on the web-pages prior to booking as well as on booking summary and vouchers.
All reservations, booked for the above period, are non refundable. Payment for such bookings is not subject to any refund in case of cancellation or no show
All bookings, processed after 16 June 2017 are non refundable. Payment for such bookings is no subject to any refund in case of cancellation or no show.
All bookings, processed prior to 17 June 2017 , can be cancelled with a fee of 30 Euro per room per booking till 16 June 2017. Starting from 17 June 2017 such reservations become non refundable and in case of cancellation or no show the fee amounts to 100% cost of the booking.
14:00 – 18:00 (local time) is considered to be a standard check-in time to a hotel. Early check-in or late check-out might be a subject to additional fees or special booking conditions.
Visa to Ukraine
The System is not responsible of System Client’s Visa and passport issue, as well as for any needed stamps or stickers that pets should have in their passport in order to enter Ukraine (e.g., for participants of Euro Dog Show 2017).
Citizens of the following countries do not require visa to enter Ukraine for less than 90 days period: Austria, Azerbaijan, Andorra, Armenia, Belgium, Belarus, Bulgaria, Vatican, Great Britain, Hungary, Germany, Holland (Netherlands), Greece, Georgia, Denmark, Ireland, Iceland, Spain, Italy, Kazakhstan, Canada, Kyrgyzstan, Cyprus, South Korea, Latvia, Lithuania, Liechtenstein, Luxemburg, Malta, Moldova, Monaco, Norway, Poland, Portugal, Russia, Romania, Slovakia, Slovenia, USA, Tajikistan, Turkey, Uzbekistan, Finland, France, Check Republic, Switzerland, Sweden, Estonia, Japan.
Citizens of all other countries must apply for a Ukrainian visa in their home country in advance.
Cost of visa support is $ 30 and is non-refundable. Registration fees are non-refundable as well.
In order to apply changes to a reservation (e.g. guest name, last name, arrival or departure date, amount of booked services, room type or hotel class change, services type changes etc.), there are two options for System Client:
• Make a new reservation and cancel the previous one;
Certain rates are valid only for ‘minimum stay’ period as indicated. If you book for more or fewer nights the hotel reserves the right to offer an alternative rate appropriate for the duration requested.
HotelsUkraine.com.ua is able to accept online bookings up to the arrival day, depending on a hotel.
Additional Hotel Charges
All services not mentioned in your voucher (e.g. meals, phone calls, laundry and mini bar) must be paid directly at the hotel prior to check-out.
HotelsUkraine.com.ua is not responsible for any contingencies incurred as a result of System Client inputting the incorrect dates or data.
In case of System Client having a genuine complaint re services at the moment of implementation (and he/she cannot resolve it with the hotel directly), System Client should immediately report it to HotelsUkraine.com.ua using the emergency number on the voucher or booking summary. System representative will attempt to resolve the matter asap or search an alternative option for pre-paid services (accommodation in another hotel etc.) if appropriate. Upgrades incur additional costs. Accommodation complaints are not considered if System Client failed to report it to the HotelsUkraine.com.ua representative on time.
Age of Consent
At the time of booking System Client confirms that he/she is over 18 years old.
HotelsUkraine.com.ua is not responsible for any failure or delay in meeting its obligations under direct or indirect uncontrollable circumstances. Force Majeur circumstances include, but are not limited to: natural disasters, outbreak of hostilities, riots, civil disorders, terrorism acts, revolutions, the act of any government or authority, fire, flood, lightning, explosion, fog or bad weather, interruption in utility service work (including electricity, gas and telecommunication services), reconstruction works carried out at the hotel, or strikes.
If previously confirmed bookings are not available or can’t be fully implemented, or in case they were not caused by force majeure, HotelsUkraine.com.ua is responsible for offering alternative options for pre-paid services being equivalent in cost and category. If no alternative – higher category will be offered without additional cost to the System Client. In case of alternative variants refusal, System Client is of a right to get a full refund from the System.
If the System Client fails to provide the correct email address and phone number with country code, the System administration is not responsible for the failure to receive documents and messages concerning the status of System Client reservation. The administration reserves the right to cancel reservation, if in case of incorrect contact details input System representatives are unable to reach System Client if needed.